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A Factor-Analytic Study of Communication Satisfaction in the Lodging Industry

kaiwu 添加于 2010-10-13 16:38 | 1269 次阅读 | 0 个评论

作者
Mount DJ, Back K-J
摘要
Communication, job satisfaction, and customer satisfaction have been popular topics in hospitality and business research. The most widely used business communication satisfaction questionnaire, the Communication Satisfaction Questionnaire (CSQ), has not been used in the hospitality industry. This article presents a factor-analytic study of the CSQ in a lodging setting. After the factor analysis, the article will then discuss the findings of communication satisfaction as they compare to findings in other business-related studies.
详细资料
- 文献种类:期刊
- 期刊名称: Journal of Hospitality & Tourism Research
- 期卷页: 1999年第23卷第4期 401-418页
- 日期: 1999
标签

DHIS, HOTEL, EMPLOYEE
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