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Forms That Work_Designing Web Forms For Usability Interactive Technologies


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Authors(Editors):

        Caroline Jarrett

Publisher: Morgan Kaufmann

Pub Date: 2008

Pages: 191

ISBN:



Foreword

In the beginning—dozens of years ago—research papers crawled out

of the primordial ooze somewhere in Switzerland to form the World

Wide Web.

People in university basements posted the papers, and people in other

university basements around the world could read them. Read-only.

Then one day someone in one of the basements thought, “Wait. Why

couldn’t the people who read these things send us information, too? ”

And thus  form   /form  was born.

And although no one knew it at the time, e-commerce was born, too,

because as Caroline and Gerry explain in the pages you’re about to read,

forms enable a conversation between Web publisher and Web user. It

was such a powerful and useful idea that there’s hardly a site today that

doesn’t have a form...or dozens of forms.

And since we’ve all used forms all of our lives 1 , we know just how

unpleasant bad forms can be:

● Forms that ask questions you don’t know how to answer

● Forms with multiple-choice questions that don’t have the choice you

want

● Forms that ask for too much information, or information you’d rather

not give

● Forms with huge quantities of confusing instructions

...and on and on.

In an ordinary conversation, we work these things out by asking for and

offering clarifi cations ( “Do you mean my average income lately , or for

my whole life? ” “How many children do I have , or how many are living

at home? ”). But since a form can only ask the questions we tell it to

ask, in exactly the way we tell it to ask them, a good form has to be

completely clear and completely self-explanatory. That’s where this

book comes in.

1 Some of us are even old enough to remember multi-part carbon paper forms,

with instructions like “Press hard! You are making seven copies. ”

I’ve known Caroline Jarrett for a long time, and she’s always been one

of my favorite people in this usability racket. 2 It’s not just that I like her

personally (although she is, as we’d say over here, a really good egg); it’s

that she’s one of the handful of people whose opinions about usability I

always want to hear.

And I’ve always thought of her as the Web forms expert—someone who

can talk for an hour about whether to use colons at the end of labels

and make it interesting (although she’d insist that it’s not, except to

people like her who are obsessed with forms).

But this book isn’t just about colons and choosing the right widgets. It’s

about the whole process of making good forms, which has a lot more to

do with making sure you’re asking the right questions in a way that your

users can answer than it does with whether you use a drop-down list or

radio buttons.

Like a conversation with Caroline, this book she and Gerry have done

gets to the heart of the matter. It’s long on practical advice, extremely

generous in sharing their vast experience, and full of exactly the advice

you need.

I’m lucky. When I have a question about forms, I can just check to see

if Caroline has Skype on, or send her an email. Now you’re almost as

lucky: you’ve got the next best thing in your hands.

Steve Krug

Brookline, Massachusetts

April 2008



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Forms That Work_Designing Web Forms For Usability Interactive Technologies.Caroline Jarrett.Morgan Kaufmann.2008



Forms That Work_Designing Web Forms For Usability Interactive Technologies.Caroline Jarrett.Morgan Kaufmann.2008



Forms That Work_Designing Web Forms For Usability Interactive Technologies.Caroline Jarrett.Morgan Kaufmann.2008



Forms That Work_Designing Web Forms For Usability Interactive Technologies.Caroline Jarrett.Morgan Kaufmann.2008



Forms That Work_Designing Web Forms For Usability Interactive Technologies.Caroline Jarrett.Morgan Kaufmann.2008



Forms That Work_Designing Web Forms For Usability Interactive Technologies.Caroline Jarrett.Morgan Kaufmann.2008


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