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What Makes It So Great?

kaiwu 添加于 2010-10-30 14:03 | 1226 次阅读 | 0 个评论

作者
Hinkin TR, Tracey JB
摘要
Although few hospitality organizations are listed in the annual survey of Fortune magazine’s one hundred best companies to work for, an analysis of companies with similar operating challenges provides clear direction for hospitality and service companies’ human resource practices. This study examined twenty-one companies, including one food-service firm (Starbucks) and three hotel chains (Four Seasons, Kimpton, and Marriott). The remainder of the companies analyzed were grocery and health care organizations, both of which share human resources issues with the hospitality industry, such as long operating hours, relatively high turnover, and relatively low pay. The innovative human resources practices isolated in this analysis were a culture that emphasizes the value of people, scheduling flexibility, creative staffing practices, people-oriented training programs, transparent and well-aligned performance management policies, and compensation policies that reflect the organization’s values and link pay to performance.
详细资料
- 文献种类: Journal Article
- 期刊名称: Cornell Hospitality Quarterly
- 期卷页: 2010年第51卷第2期 158-170页
- 日期: 2010
学科领域人文社科 » 旅游学
标签

Cornell_hospitality_quarterly
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