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A Framework for Knowledge-Based Crisis Management in the Hospitality and Tourism Industry

kaiwu 添加于 2010-10-30 14:03 | 1554 次阅读 | 0 个评论

作者
Racherla P, Hu C
摘要
Crisis management, disaster recovery, and organizational continuity are critical areas of competence for managers of individual businesses and entire destinations. For large-scale problems, crisis management may be a critical factor that determines the sustainability and success of a destination. In this article, the authors develop a framework that incorporates knowledge management principles to enhance the effectiveness of crisis management and planning for the hospitality and tourism industry. In addition, the authors develop a crisis typology based on the perceptions and knowledge needs of Philadelphia-area lodging operators. Subsequently, the authors apply the framework to envision the design concept of a knowledge-enabled crisis management system that can better support the crisis management and preparedness of a regional hospitality and tourism industry.
详细资料
- 文献种类: Journal Article
- 期刊名称: Cornell Hospitality Quarterly
- 期卷页: 2009年第50卷第4期 561-577页
- 日期: 2009
学科领域人文社科 » 旅游学
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标签

Cornell_hospitality_quarterly
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